Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in begins at 2:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available on request, subject to availability.

Question 2

Do you offer airport pickup?

Accepted Answer

Yes. Chauffeured pickup from Hazrat Shahjalal International Airport can be added to any booking, and it is complimentary with Royal and Presidential suites.

Question 3

Which payment methods do you accept?

Accepted Answer

We accept SSLCommerz, bKash, Nagad, Rocket, Visa and Mastercard, as well as cash and corporate invoicing at reception.

Question 4

Is breakfast included?

Accepted Answer

Breakfast is included in all Deluxe categories and above. It can be added to Standard rooms for ৳900 per guest.

Question 5

What is your cancellation policy?

Accepted Answer

Flexible rates can be cancelled free of charge up to 24 hours before arrival. Promotional and package rates are non-refundable.

Question 6

Are pets allowed?

Accepted Answer

Small pets under 8 kg are welcome in Standard and Deluxe rooms with a one-time cleaning fee.

Frequently asked questions

Good to know before you stay